Refund policy

Refund Policy
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Returns
Refund claims can be initiated within 10 days of receipt of product IF the product is damaged or different than what is ordered. For initiating a refund claim, the buyer must mail us at info@suppleroom.com with the details.
The buyer must email all details including the order number, email address, name of courier service used and web tracking number of item(s) shipped and submit it. If satisfied, return will be arranged.
On receipt of the item(s), it will be inspected for quality and usage. To be eligible for a refund, the item(s) must not be in used or damaged condition. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5  days of approval. Refunds are not allowed on item(s) purchased through gift cards or gift vouchers. 
Late or missing refunds (if applicable)
If you haven’t received a refund even after 30 days of receiving approval email from us, first check your bank account or your credit card account.It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@suppleroom.com.
Exchanges (if applicable)
We currently do not allow exchanges. Full refunds limited to the net purchase price of item(s) after deducting promotions/discounts applied (if any) are allowed on approved claims.
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